Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Detroit. We’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience

    • Touchless hand sanitizing stations placed throughout the venue

    • Contactless payment encouraged throughout the venue

    • Face coverings strongly recommended for all staff and guests

    • Enhanced, regular cleaning throughout the day on each floor

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • I Bought My Tickets But...

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the "Ticket Resend" tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact ticketing@detroitvangogh.com to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • I need to reschedule

    CHANGE OF DATE REQUESTS:

    Subject to availability.

    To reschedule your tickets, please visit our CHANGE OF DATE REQUEST PAGE.

    For VIP and Premium tickets there is a fee of $4.99, requests must be made at least 24 hours prior to your scheduled attendance time.

    Please note a $9.99 per ticket fee will apply for a change of date request for ALL tickets with a scheduled arrival time of fewer than 24 hours.

    For Basic tickets, there is a fee of $9.99 per ticket. Requests must be made at least 24 hours prior to your scheduled attendance time.

    Last-minute change of date requests will not be honored except in exceptional circumstances.

  • I want to change the name on my tickets
    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.
  • I want to upgrade/downgrade

    Please contact us at ticketing@detroitvangogh.com to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • Operations

  • Authorized Ticket Sellers

    Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from DetroitVanGogh.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to ticketing@detroitvangogh.com for verification.

    Please note tickets purchased on FEVER are not for our Immersive Van Gogh.

    Authorized Ticket Partners To Immersive Van Gogh Detroit
    • DetroitVanGogh.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Restaurant.com
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website DetroitVanGogh.com for purchase.

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • Show Info

  • About Immersive Van Gogh Detroit

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Detroit.

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Accessibility

    Bathrooms

    • There are accessible restrooms located on the first and second floor of the venue.

    Exhibit & Venue

    • The gallery is located on the second floor of the building. There is an elevator available in the building’s lobby. We encourage guests to bring wearable child carriers if possible as the elevator is on the smaller side.

    Masks

    • Masks are not required for entry to the exhibit. They are optional for staff and guests in accordance with current legislation.
    • We encourage all patrons to follow safety recommendations such as social distancing, frequent hand washing, and staying at home if they are not feeling well.

    Parking

    • There aren’t dedicated accessible parking spots at this venue. There is a small service alley way to the right of the building where guest drop-offs can be made.

    Seating & Mobility Aids

    • Wheelchairs, walkers, and scooters are all permitted.

    Sensory Advisory

    • This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised.
    • Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

    Service Animals

    • Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.
  • Location, Parking and Transit

    Location

    Lighthouse ArtSpace Detroit at 311 E. Grand River, Detroit, MI

    The ORIGINAL Immersive Van Gogh Exhibit is located at 311 E. Grand River, Detroit, MI – an extraordinary space in Detroit.

    Renowned for transforming venues into unforgettable art experiences, Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

    Parking

    The venue does not have a dedicated parking lot. There are paid lots available in the area as well as metered street parking. The Opera House Parking Center is located across the street from the venue (prices will vary based on events in the downtown area).

    Transit

    The closest transit station is located a 4 minute walk away from the venue. It is the Broadway Street People Mover Station.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee.

    Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Photos and video recording are allowed, but we ask that you limit the length of recording to less than 2-minute clips and refrain from using flash. Professional grade equipment and tripods are not permissible unless previously approved by management.

    Permissible:

    • Walkers, mobility scooters, and other mobility aids
    • Certified service animals
    • Strollers

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at ticketing@detroitvangogh.com for more information.

  • Ticket Info

  • Group Tickets

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at groups@detroitvangogh.com.

    Discount amount will be applied at checkout.

  • Student Discount

    We offer a 15% discount for students. Valid student ID is required. This offer can only be redeemed when purchasing tickets in-person at the box office.

    This offer is only valid for Monday to Friday (not including public holidays) and subject to availability. 1 ticket per valid student ID, not valid with any other offer.

    Discount is subject to change and we reserve the right to remove the offer without notice.

  • Ticket Prices
    Prime
    • VIP - $109.99
    • Premium - $79.99
    • Basic - $69.99
    • Child - $39.99
    Peak
    • VIP - $99.99
    • Premium - $64.99
    • Basic - $54.99
    • Child - $34.99
    Off-Peak
    • VIP - $79.99
    • Premium - $49.99
    • Basic - $39.99
    • Child - $29.99

    All tickets are subject to applicable taxes and fees

    Ticket prices are subject to change.

  • Ticket Types

    There are no refunds of tickets for the exhibit.

    Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

    VIP Tickets Include
    • Priority access and admission
    • Cushion rental
    • Limited edition poster
    • VIP souvenir laminate
    • Flexibility to arrive +/- one hour of your time - subject to public opening hours
    Premium Tickets Include
    • Cushion rental
    • Limited edition poster
    • Flexibility to arrive +/- one hour of your time - subject to public opening hours
    Basic Tickets Include
    • Standard admission
    • Strict arrival window of 20 minutes within your scheduled attendance start time.
    Child Tickets Include
    • Admission ages 6 - 16
    • No change of date fees
    • Must be accompanied by an adult ticket
    • Children age 5 and under do not require a ticket

    The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

    For further clarification, please read our terms and conditions.

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