Archives: FAQs

I want to change the name on my tickets

The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

I want to upgrade/downgrade

Please contact us at ticketing@detroitvangogh.com to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

I need to reschedule

CHANGE OF DATE REQUESTS: Subject to availability. To reschedule your tickets, please visit our CHANGE OF DATE REQUEST PAGE. For VIP and Premium tickets there is a fee of $4.99, requests must be made at least 24 hours prior to your scheduled attendance time. Please note a $9.99 per ticket fee will apply for a …

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Exhibit Hours

Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

COVID-19 Update

Safety is our number one priority for all guests attending Immersive Van Gogh Detroit. We’re proud to be operating an experience where it is safe to GOGH. To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including: • Reduced capacity …

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