January 27th, 2022
Dear Immersive Van Gogh Detroit ticket holder,
I am Corey Ross, the producer of Immersive Van Gogh Detroit. I am writing you today to inform you of, and apologize for, the delay of our opening date, as well as share our incredible Detroit venue with you. We truly understand your frustration and disappointment. We are eager to share our incredible immersive experience with you but want to guarantee the best possible experience for you that we can.
Unfortunately, due to challenges caused by the COVID Omicron variant, and with the health and safety of employees and guests in mind, the opening date has been rescheduled for May 12, 2022. Immersive Van Gogh Detroit will run through September 5th, 2022 at Lighthouse ArtSpace Detroit, located at 311 E. Grand River, Detroit, MI, formerly known as the Harmonie Club Building.
This iconic 38 000-square-foot landmark building in the heart of downtown Detroit will be transformed into a space where art comes to life. One-of-kind experiential elements will be designed and crafted specifically for the space by Emmy Award-winning and Tony Award-nominated designer David Korins, known for his set designs featured in numerous Broadway hits including ‘Hamilton’ and ‘Dear Evan Hansen’.
As a thank you for your understanding for the inconvenience caused by our postponement, we will issue free tickets for Immersive Klimt, the next hit show created by Massimiliano Siccardi, to all patrons who bear with us through the rescheduling process. Immersive Klimt is our latest immersive art experience. It brings the art of Gustav Klimt to life, and has already wowed audiences in Toronto. We will be bringing Immersive Klimt to Lighthouse ArtSpace Detroit in September 2022. If you choose to reschedule your tickets to Immersive Van Gogh, we will email you your tickets to attend Immersive Klimt in early March.*
We are committed to bringing you the best possible show, on par with our productions that have been so popular in New York, Los Angeles, Chicago and other cities. We have already successfully presented Immersive Van Gogh in 16 North American cities to date, and over 4.6 million visitors have enjoyed our production so far. We cannot wait to open our doors in Detroit, and welcome you to our world-class experience.
We will now open on May 12th, 2022
at Lighthouse ArtSpace Detroit
I understand how inconvenient this postponement is for you. We promise you an easy and hassle-free way to reschedule your tickets for an alternate date.
You will receive new tickets for a specific date and time from Universe.com within the upcoming days. Please check your spam/junk/promotions folders as the tickets do sometimes get filtered there. If the new date we have chosen for you does not work, you can request a change of date at no charge by clicking HERE.
If you cannot attend and would like a refund, please email firstname.lastname@example.org and our customer service team will issue a full refund to the original form of payment. We are doing our best to make all the changes swiftly; again, we are grateful for your patience as we respond to every inquiry.
*Please note that free tickets to attend Immersive Klimt Revolution will not be provided if you choose to have your tickets for Immersive Van Gogh refunded.
We sincerely appreciate your understanding as we work to bring you an unforgettable experience. We very much look forward to welcoming you to Immersive Van Gogh Detroit.
Immersive Van Gogh
*Only patrons with valid tickets for Immersive Van Gogh that have been postponed will be issued free tickets to Immersive Klimt. Patrons who do not hold a valid ticket to Immersive Van Gogh Detroit are not eligible. This includes patrons who have requested a refund, or have submitted a chargeback. Immersive Klimt free tickets hold no monetary value and are not transferable.